Backed by
Make every customer feel like they're your first.
Your essential customer relationships shouldn’t disappear as you scale. Pollen monitors every customer account 24/7 with AI agents that catch churn, spot upsells, and tell your team exactly what to do next.
Customer success reimagined, with AI teammates
instead of clunky dashboards
Customer success teams don’t fail because they don’t care — they fail because the signals are scattered, and it’s impossible to get the full picture to know the exact next steps.
Account Intelligence
See every customer clearly, without the digging
Pollen continuously monitors product usage, communication signals, support interactions, and external company news so you instantly know which accounts need attention and why.
Integrates with:
Agentic Actions
From insight to action in seconds
Pollen doesn’t just flag risks — it drafts emails, prepares meeting briefs, and recommends next steps so your team can act immediately instead of spending hours preparing.
Customer Memory
A living record of every relationship
Every interaction, stakeholder change, usage trend, and key moment is captured into a unified timeline so anyone can understand an account instantly.
AI Workspace
Ask anything about your customers
Chat directly with your Pollen Agent to uncover risks, expansion opportunities, engagement trends, or account insights — all grounded in your real customer data.
Built for fast growing teams
Most customer success platforms assume you already have large teams, complex workflows, and dedicated ops support. Pollen is designed for companies still building their customer success motion — where relationships matter most and every hire counts.
Lean Customer Success Teams
If you have one or two CSMs, every hour matters. Pollen reduces prep, monitoring, and admin work so your team can focus on real relationships, not dashboards.
Founder-Led Customer Success
You know your customers best — but keeping track of every account as you scale gets overwhelming. Pollen helps founders stay close to customers without drowning in operational work.
